Returns & Refunds
Your satisfaction matters to us. We aim to make returns simple and fair.
Shop with Confidence
Our return policy protects your purchase with fair and transparent terms.
Return Policy
14-Day Return Window
Return requests must be submitted within 14 days of delivery.
Unopened Products Only
We accept returns on unopened and unused products only. Opened herbal products are non-returnable due to health and safety regulations.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will replace or refund it at no extra cost to you.
Shipping Fees
Original shipping fees are non-refundable unless the return is due to our error.
Refund Process
Approved refunds are processed within 5-10 business days back to your original payment method.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Store credit may be offered as an alternative for faster resolution.
Request a Return
Need Help?
If you have any questions about returns, our team is happy to assist.